1. The hospitality industry: its links with tourism, travel
and leisure 2. Profile of the accommodation industry 3. Internationalization and growth 4. Hotel management: dimensions and structure 5. Aspects of management 6. Accommodation operations 7. Legislation 8. Restaurant and fast food industry 9. Contract catering industry 10. Brewing industry 11. Leisure industry 12. Trends to the year 2000 and beyond 13 Significant of Hotel Industry 14. Various Definitions of Hotel Management 15. Role of Tourism in Hotel Industry 16. Classification of Tourists |
17. Concierge 18. Tourism Development 19. Front Office System
20. House-keeping 21. Food & Beverage 22. Procedures of Check Out 23. Self Inspection Rating System 24. Catering Event Order 25. Room Service/in-Room Dining 26. Services Manager Responsibility 27. Restaurant Business Development 28. Foods & Beverage Operations 29. Food Hygiene 30. Sanitation 31. Telephone Courtesy 32. Courtesy & Etiquettes |