Tourism and You (Understanding the Industry, Food and Beverage Service, Principles of Cleaning, Personal Hygiene, Carrying and Cleaning, (Plates, Dishes, Glasses, Cutlery and Ashtrays), Basic Hygiene, Pest Control, Health and Safety, Effective Communication, Using A Customer Related Language, Cleaning the Restaurant, Setting up and Preparing for Service, Using a Tray, Caring for Customer, Taking the Order, Service Food, Placing Orders to the Kitchen, Serving Non-Alcoholic Beverages, Preparing and Serving Buffets, Telephone Use, Basic First Aid and Emergencies, Handling Customer Complaints, Closing Down the Restaurant.